Terms of Service

1. Operator and service

Karuno is operated by Vojtěch Jaroš, OSVČ, IČO 01535013, Rybalkova 375/59, 101 00 Praha, e-mail: techvo@gmail.com — a self-employed individual (OSVČ) registered in Prague, Czech Republic; “IČO” is the Czech company identification number.

Karuno connects neighbors: people who need help with something or are organizing events with people nearby. Users create requests, events and information pins, chat, rate each other and form communities. The service is provided free of charge.

These Terms are provided in Czech, German, English, Ukrainian and Russian. The Czech version is binding; the other language versions are informative translations.

2. Account and eligibility

Registration with truthful information is required. You are responsible for activity under your account.

The service is intended exclusively for persons aged 18 or over. By registering and providing your date of birth you confirm that you are at least 18 years old.

3. Rules of conduct

It is forbidden to post unlawful, offensive or misleading content, create fake posts, harass other users or abuse the service (spam, scraping, circumventing security). It is also forbidden to impersonate another person or organization, create multiple accounts, or circumvent a suspension or termination of an account.

What belongs on Karuno and how we treat each other is described in plain language in the Community Guidelines (/guidelines), which complement these Terms.

Upload photos only if you hold the rights to them and they do not depict third parties without their consent. If you enter data about another person, you are responsible for having their consent.

If a third party raises claims against us because of content you posted in breach of these Terms, you will compensate us for the damage caused, to the extent you are responsible for the breach; your statutory rights remain unaffected.

4. Posts, meetings and responsibility

Karuno only facilitates contact — it is not a party to any agreement between a creator and a helper, or between an organizer and event participants. We do not vet users in any way: we do not verify their identity, reliability or integrity; ratings reflect only the experience of other users.

Fulfilling requests, the course of events and in-person meetings arranged through the service take place outside the service and at your own responsibility. We recommend arranging first meetings in public places, not sharing more personal information than necessary, and, if you suspect misconduct, ending the contact and reporting the content (section 6).

5. Content and licence

Content you submit remains yours. By submitting it you grant us a non-exclusive, royalty-free, worldwide licence to store and reproduce it, to adapt it technically (in particular resizing photos, creating thumbnails and removing metadata such as EXIF) and to display it to other users within the service according to the visibility you set for the post; the licence also covers the involvement of the providers listed in the Privacy Policy.

The licence lasts for as long as the content is in the service. For content that remains in anonymised form after account deletion, it continues to the extent necessary for the operation of the service.

6. Reporting content and moderation

You can report unlawful or terms-violating content directly in the app (the Report button on a post) or — even without an account — by e-mail to techvo@gmail.com. We handle reports without undue delay, diligently, non-arbitrarily and objectively; moderation is done by humans, without automated content-decision tools.

If we remove content or restrict an account, we will give the affected user the specific reasons — including whether we consider the content unlawful or in breach of these Terms — and they may object at the e-mail above; we will then review the decision.

The single point of contact for users and authorities under Regulation (EU) 2022/2065 (DSA) is techvo@gmail.com; you can communicate in Czech and English.

7. Availability and changes to the service

We do not guarantee uninterrupted or error-free availability of the service or the preservation of content; we may maintain, change and develop the service and adjust or switch off individual features.

We may also discontinue the service entirely; we will announce this at least 30 days in advance in the app and on the website so that you can export your data.

8. Liability

To the extent permitted by law, we are liable only for damage caused intentionally or by gross negligence. This limitation does not apply to harm to life or health, to statutory consumer rights that cannot be contractually excluded or limited, or to any other liability that cannot be excluded in advance under the law.

We are not liable for the conduct of users or for content they create in the service (section 4).

9. Suspension and termination of the account

You may delete your account at any time in your profile (steps also on the Delete account page, /delete-account); this ends the agreement.

If you violate these Terms or the law, we may temporarily suspend, restrict or terminate your account, taking into account the severity and frequency of the violation. We will notify you of the measure with its reasons, you may respond at the e-mail in section 1, and we will review it; for serious violations, or where the law requires, we may act immediately and notify you afterwards. After termination for a violation you may not create a new account without our consent.

We may also terminate the agreement ordinarily with at least 30 days' notice announced in the app and on the website, in particular if we discontinue the service (section 7).

10. Dispute resolution

We try to resolve disputes amicably; write to the e-mail in section 1. Consumers have the right to out-of-court dispute resolution; the competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce, coi.cz, adr.coi.cz). Consumers from other countries may also contact the out-of-court consumer dispute resolution body competent in their country of residence.

11. Changes to these Terms

We will announce a material change to these Terms (in particular a change to your rights and obligations, the content rules, liability or termination) at least 30 days before it takes effect by a notice in the app and on the website; from the effective date the app will ask for your consent to the new version. If you do not agree with the change, you may end the agreement at any time before the effective date, without any penalty, by deleting your account. By continuing to use the service after the effective date, you accept the change.

Minor changes that do not worsen your position (correcting errors and typos, clarifying wording, replacing a subprocessor with an equivalent level of protection, changes required by law) take effect upon announcement in the app.

Each version of these Terms states its issue date and effective date; previous versions are available on request at the e-mail in section 1.

12. Final provisions

These Terms are governed by Czech law, without prejudice to the mandatory consumer rights under the law of your country of residence.

If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain unaffected.