28 August 2026
1. Before you head out
Karuno connects you with neighbors, but the meeting itself is up to you. Arrange first meetings in a public place and tell someone close to you where you are going and who you are meeting.
For physical work — moving, repairs, gardening — think of your own safety. Don't take on anything you are not confident about; there is no shame in declining or asking for an extra pair of hands.
If you bring children or animals along, they are your responsibility — you know best what they can handle.
Remember that Karuno does not vet anyone: ratings only show other people's experience, not a guarantee. If something feels wrong at a meeting, feel free to end it and let us know (section 6).
2. What belongs on Karuno — and what doesn't
Karuno is for neighborly help, lending and sharing things, tutoring, lost and found, and events nearby. Help each other, get to know each other, and make fair arrangements.
What does not belong here: insults, threats, discrimination or expressions of hatred toward anyone. Nor does harassment — if someone makes it clear they don't want contact, respect that.
Also not welcome: political and religious campaigning, commercial advertising and recruiting, scams and fake posts, selling alcohol, medicines, weapons or anything illegal, adult content, and any content that endangers children.
3. Other people's privacy
Do not publish photos of people without their consent — or anyone's address, phone number or other contact details without permission.
What someone writes you in chat stays between you; do not copy other people's messages elsewhere.
Do not use post locations to work out where someone lives or spends time. For your own post an approximate place is enough — it does not have to be your doorstep.
4. Ratings and chat
Rate what actually happened: how the meeting went and whether the agreement was kept — not the person. A rating is not a tool for revenge or bargaining; never threaten with one.
Keep chat factual and civil, even when you cannot agree. A disagreement is no reason for insults.
5. Communities
A community's caretaker may set their own additional rules — say, what belongs where or how events are arranged. But they must not conflict with these guidelines or with the Terms of Service; those always apply.
You can end your membership in a community at any time in its profile.
6. When the rules are broken
Report content or a profile that breaks the rules with the Report button right on the post or profile. Every report is reviewed by a human, not a machine.
If you break the rules, we choose a measure according to severity: a warning, hiding the content, restricting features, or suspending the account. For a serious violation — especially one endangering people's safety or children — we may suspend the account right away.
For every measure you will receive a notice with specific reasons. If you disagree, reply to it or write to the e-mail address given in the Terms of Service; a human will review the decision again.
And part of the protection is in your own hands: you can block a user you want nothing to do with — you will not see each other's posts and they will not be able to message you.